Question:. Should the filter handle go past the padlock symbol when you tighten?. Answer:. Twist the filter holder as far as it will go to ensure that it is locked in nice & tight. It is normal for the filter holder to go past the padlock symbol to g

Question:Should the filter handle go past the padlock symbol when you tighten?Answer:&#xA0;Twist the filter holder as far as it will go to ensure that it is locked in nice &amp; tight.It is normal for the filter holder to go past the padlock symbol to get a water tight seal.<hr>Question:How can I ensure frothy milk?Answer:1. Use cold semi-skimmed milk in a stainless steel jug to froth milk.2. Reduce the steam flow with the Steam Flow Control knob.<hr>Question:My machine is making a continous pumping noise.Answer:Your machine will be filling the boiler. Priming the Boiler can be noisy.&#xA0;Follow priming instructions on page 12 and wait until process is complete.<hr>Question:My appliance is leaking.Answer:1. Empty the drip tray as it may be full and ensure it is always in place before use.2. Ensure the water tank is correctly situated with the water tank pipes in place.<hr>

Espresso Coffee Machine Support

Question:. No coffee flowing from brewhead. Answer:. The Tamp Test. Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test. No water - Water tank is not c

Question:No coffee flowing from brewhead.Answer:&#xA0;The Tamp TestDispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.&#xA0;No water - Water tank is not correctly seated in position. Locate water tank (see page 8 of instruction manual, fig 1). Water flow improves -1. The showerhead and cup filter may be blocked. Clean showerhead (see page 18 of instruction manual, fig 3) and cup filter (see page 18 of instruction manual, fig 4). 2. You may be tamping too hard. LIGHTLY &apos;tamp&apos; the coffee grounds (see page 9 of instruction maual, fig 5). 3. The cup filter is blocked because the coffee grind is too fine.&#xA0;Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.&#xA0;Clean the cup filter (see page 18 of instruction manual, fig 4). 4. There is too much coffee in the cup filter. Use the measuring spoon (see page 9, fig 4)<hr>Question:No steam flowing from steam wandAnswer:1. Water tank is not correctly seated in position.&#xA0;Locate water tank (see page 8 of instruction manual, fig 1). 2. Steam wand is blocked.&#xA0;Clean steam wand (see page 18-19 of instruction manual, fig 6-8). Descale (see page 20 of instruction manual). If you are unable to unblock your steam wand then contact Dualit on 01293 652 500 for advice or spare parts.<hr>Question:Coffee leaking from the brewheadAnswer:1. Dried coffee on the gasket.&#xA0;Clean gasket (see page 18 of instruction manual, fig 3). 2. ESE pod or NX capsules not seated correctly.&#xA0;Check the capsule is in place. If using EsE pod, tuck the tab under (see page 11 of instruction manual, fig 4-5) 3. Blocked brewhead.&#xA0;Clean showerhead (see page 18 of instruction manual, fig 3). 4. Damaged brewhead gasket.&#xA0;To obtain a new gasket contact the Dualit customer helpline on+44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).<hr>Question:Water dripping from the brewhead when steamingAnswer:Excess water in the brewhead is left over from previous operation. this is not cause for concern. This will automatically stop when the machine has finished steaming.<hr>Question:My machine is making a loud and continuous pumping noiseAnswer:1. Water tank is not correctly seated in position.&#xA0;Locate water tank (see page 8 of instruction manual, fig 1). 2. Water tank is empty. Fill water tank (see page 8 of instruction manual, fig 1)<hr>Question:My machine has stopped during use, The auto dosing and steam buttons are flashingAnswer:Water tank is empty. To prevent an air lock firstly remove the filter holder.&#xA0;Fill water tank (see page 8 of instruction manual, fig1). Your machine is now ready to extract your next coffee (see page 12 of instruction manual).<hr>Question:My machine is not working. The lights are off and the machine ceases to operateAnswer:Fuse may have failed.Check and replace the fuse.Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).<hr>

Espress-Auto Coffee and Tea Machine Support

Question:. How do you adjust the amount of water dispensed?. Answer:. The limit for adjustment on both espresso and lungo programmes on Café Plus is 130ml. Question:. What temperature should my coffee be?. Answer:. The temperature is tested as it exi

Café Plus Capsule Machine Support

Question:. How big a size of cup can I fit under the machine?. Answer:. Maximum mug height for 3 in 1 is 9cm and this is very slightly tilting. Question:. Can I put the filter holder/handle in the dishwasher?. Answer:. No. The filter handle is made o

3 in 1 Coffee Machine Support

Hints & Tips. 1. Use cold semi-skimmed or UHT milk for best results. The milk frother works best with milk that has a high protein level. Full fat milk will not froth well (fat content >3.0%). Remember different milks froth at different rates. 2. Aft

Hints &amp; Tips1. Use cold semi-skimmed or UHT milk for best results.&#xA0;The milk frother works best with milk that has a high protein level.&#xA0;Full fat milk will not froth well (fat content &gt;3.0%). Remember different milks froth at different rates. 2. After frothing or heating allow approximately 2 minutes for the thermostat to reset and the milk frother to be ready for use again.&#xA0;To shorten this time, rinse with cold water and wipe dry after each use 3. The milk frother is designed to heat and froth milk. Do not add flavourings, coffee granules or hot chocolate powder. 4. Use frothed milk for making cappuccino, latte macchiato, instant frothy coffee. 5. Use heated milk for making caff&#xE9; latte, hot chocolate, instant milky coffee. 6. Use cold frothed milk for making milkshakes.

Milk Frother Support

Question:. The first cup of coffee is poor quality. Answer:. The appliance may not have dispensed enough coffee powder into the Infuser. Discard this coffee, all other coffees will be of good quality. Question:. My coffee is weak. Answer:. The volume

Bean to Go Machine Support

Question:. How do I clean the grinding gear in my coffee grinder?. Answer:. A soft-bristle brush is ideal for cleaning the grinding gear. Disconnect the mains plug from the socket outlet. Remove any remaining beans in the bean container and take it o

Question:How do I clean the grinding gear in my coffee grinder?Answer:&#xA0;A soft-bristle brush is ideal for cleaning the grinding gear.Disconnect the mains plug from the socket outlet. Remove any remaining beans in the bean container and take it off by twisting in an anticlockwise direction. Lift the bean hopper from the housing. The grinding ring can then be lifted out of the machine.Re-assemble the machine by replacing the parts in reverse order. The housing and transparent parts can be cleaned easily using a damp cloth.<hr>Question:What setting should I use?Answer:&#xA0;For an Espresso machineA fine grind is required for a espresso machine, use a grind setting between 1 to 10.For a Filter machineA medium grind is required for a filter machine, use a grind setting between 15 to 25 in the middle of the courseness setting range.For a Percolator or CafetiereYou will need a course grind, use a grind setting between 30 to 35 on the courseness setting.<hr>Question:How much coffee should I grind?Answer:&#xA0;Only grind what you need.For the freshest coffee and best crema and flavour grind your beans fresh and store your remaining beans in a airtight container.<hr>Question:What is the burr actually made of?Answer:&#xA0;The burr is made out of machine grade stainless steel.<hr>Question:The Grinder does not start after pressing the grind buttonAnswer:&#xA0;1.&#xA0; &#xA0;&#xA0;The appliance may not be properly connected to the power supply.&#xA0;Check that the Plug is in the socket and the switch is turned on.&#xA0;Check and replace the fuse if necessary. Note: in order to open the Plug, remove the label to reveal the screw. 2.&#xA0; &#xA0;&#xA0;The Bean Hopper may not be positioned correctly.Check for any loose beans or grounds caught in the burrs and remove using the Cleaning Brush. If the Upper Burr is not in position, the Bean Hopper will not tighten correctly. Position the Bean Hopper by aligning the arrow on the Hopper with the unlock symbol on the Main Body. Turn clockwise to secure. 3.&#xA0; &#xA0;&#xA0;The appliance has overheated.If you grind for more than three minutes in any 10 minute period, the Grinder will stop. Switch off, unplug and leave to cool for 30 minutes before resuming grinding.&#xA0; A coffee bean or foreign object may have lodged in the burrs, causing the appliance to overheat and activating the current limiting device. Remove the object and leave the appliance to cool for 30 minutes before resuming grinding. If the appliance still will not grind, contact Dualit Customer Services. 4.&#xA0; &#xA0;&#xA0;A power surge has activated the current limiting deviceContact Dualit Customer Services for help.<hr>Question:&#xA0;The motor starts but no grounds come from the grind outletAnswer:1.&#xA0; &#xA0;&#xA0;The Bean Hopper is emptyAdd fresh coffee beans to the Bean Hopper. 2.&#xA0; &#xA0;&#xA0;The Burrs are blocked.Remove the Bean Hopper and then the Upper Burr. Check for any blockages in the Upper and Lower Burrs and remove. See page 11 for cleaning instructions. 3.&#xA0; &#xA0;&#xA0;A build-up of oil and/or coffee is blocking the Grind OutletClean the Grind Outlet with the Cleaning Brush. Use a soft, dry cloth to remove any stubborn particles. See page 11 for cleaning instructions.<hr>Question:&#xA0;There is a loud noise emitting from the appliance when grindingAnswer:&#xA0;There is a foreign body blocking the Burrs or Grind Outlet.&#xA0;Unplug and remove the Bean Hopper. Check for any loose beans or grounds caught in the burrs and remove using the Cleaning Brush.&#xA0;Remove the Grind Container and check the Grind Outlet by using a torch. Use the Cleaning Brush or soft, dry cloth to remove any debris.

Burr Coffee Grinder

Question:. My machine is making a loud whistling noise whilst pre-heating. Answer:. The machine is pumping water through the system at high pressure. This is normal operation. Question:. After frothing milk, my milk is not foamy. Answer:. 1. Your mil

Question:My machine is making a loud whistling noise whilst pre-heatingAnswer:&#xA0;The machine is pumping water through the system at high pressure. This is normal operation.<hr>Question:After frothing milk, my milk is not foamyAnswer:&#xA0;1. Your milk is not cold or fresh enough.&#xA0;It is easier to make froth using fresh, cold semi-skimmed milk. 2. The Steam Wand is blocked with milk residue.Clean Steam Wand and Nozzle and descale machine (see page 12-15). If you are unable to unblock your Steam Wand then contact Dualit on 01293 652500 for advice or spare parts.<hr>Question:My milk is burning.Answer:&#xA0;Reduce steam flow, rotate Steam Valve clockwise between the steam and off position (see page 10-11) or steam for a shorter period.<hr>Question:No steam or reduced steam is flowing from the steam wandAnswer:&#xA0;1. Steam wand is blocked with milk residue.&#xA0;Clean steam wand and nozzle and descale machine (see page 12-15).&#xA0;If you are unable to unblock your steam wand then contact Dualit on 01293 652500 for advice or spare parts. 2. The machine has been turned on with the steam valve left open.&#xA0;Close the steam valve and open again to steam. 3. The machine has not been descaled in the recommended time.&#xA0;The Indicator Light has illuminated RED. The machine has entered Lock Mode.&#xA0;Complete Descale procedure. (See Page 12-15).<hr>Question:Unsure what the indicator light colour meansAnswer:&#xA0;RED and AMBER illumination: (Flashing):&#xA0;Low water level Indicator. Add a minimum of 500ml to the Water Filter Holder.&#xA0;The Water Tank is not correctly seated into position.&#xA0;Press firmly on the Water Tank to locate. The Water Tank will sit flush with the top surface of the machine when the Water Tank is fitted correctly.&#xA0;GREEN illumination: (Flashing / Solid):Machine is warming up to operating temperature.&#xA0;Once Green illumination is solid, the machine is ready to use.&#xA0;AMBER illumination: (Flashing / Solid)Descale required and machine is warming up to operating temperature.&#xA0;Recommended to carry out descale procedure soon otherwise the machine will shortly enter Lock Mode. (See Page 12-15).&#xA0;RED illumination: (Flashing / Solid):Lock Mode. Complete Descale procedure. (See Page 12-15).&#xA0;RED illumination: (Quick flash):Machine is in Descale Mode, to exit, press the Descale Button for 5 seconds.<hr>Question:Drip tray filling too quicklyAnswer:&#xA0;Each time the Steam Valve is closed, Steam and Water is purged through the machine and expels from out of the Outlet.&#xA0;This is to increase the machines life.This is normal operation.<hr>Question:Steam speed is too highAnswer:&#xA0;Steam Valve is fully open.Turn the Steam Valve clockwise to reduce the flow.<hr>Question:I have run out of Dualit water filtersAnswer:&#xA0;To purchase more Dualit Water Filters visit our website on www.dualit.com/waterfilters or Contact Dualit on 01293 652500.<hr>Question:My machine is not working &#x2013; the lights are off and the machine ceases to operate.Answer:1. Machine not plugged in.&#xA0;Ensure the machine&apos;s plug is connected to the socket, and socket switch turned on. 2. Fuse may have failed.&#xA0;Check and replace fuse.&#xA0;Contact the Dualit customer helpline on 01293 652500.<hr>

Cino™ Milk Steamer Support

Question:. Can the EcoPress be used for all types of coffee capsule?. Answer:. No. The EcoPress can only be used with aluminium coffee capsules compatible with the Nespresso® domestic 'drop through' machine system. Question:. Why do you have to clean

Question:Can the EcoPress be used for all types of coffee capsule?Answer:&#xA0;No. The EcoPress can only be used with aluminium coffee capsules compatible with the Nespresso<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Gill Sans W01&quot;, &quot;Gill Sans&quot;, &quot;Gill Sans MT&quot;, Calibri, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xAE; domestic &apos;drop through&apos; machine system.<hr>Question:Why do you have to clean the empty capsule with tap water to remove remaining coffee residue. Isn&apos;t that a waste of water?Answer:We recommend to use discarded washing up water rather than use fresh water. It is more hygienic to store and recycle clean aluminium rather than capsules with coffee residue.<hr>

EcoPress™ Aluminium Capsule Recycler Support

Question:. What do I do if no coffee is brewed?. Answer:. The water is empty, the indicator light is on red. Fill the tank with fresh water. Make sure the tank is correctly positioned. You should see bubbles in the water rising to the top. Press the

Question:What do I do if no coffee is brewed?Answer:&#xA0;The water is empty, the indicator light is on redFill the tank with fresh waterMake sure the tank is correctly positioned. You should see bubbles in the water rising to the topPress the desired coffee buttonThe appliance will resume brewing<hr>Question:What if the coffee is not hot enough?Answer:&#xA0;Preheat the cup (see pg 9 of the instruction manual)The cup may be cold or there may be a build up of scale in the machineDescale the machine<hr>Question:What if the lever cannot be lowered?Answer:&#xA0;The used capsule drawer may be full orthere may be a capsule stuck inside the machineEmpty out the used capsule drawerRemove the used capsule<hr>Question:What do I do if I can&#x2019;t access, drain or descale feature?Answer:&#xA0;Press down in the centre of the buttonEnsure you feel the button engageSee active button zones highlighted<hr>

Piccolina Coffee Machine Support

Question:. Can I replace the knob on my coffee percolator?. Answer:. Yes, replacement knob assemblies are available for the Dualit coffee percolator. Replacement knob assemblies are available for the Dualit coffee percolator. Please contact Dualit Cu

Question:Can I replace the knob on my coffee percolator?Answer:&#xA0;Yes, replacement knob assemblies are available for the Dualit coffee percolator.Replacement knob assemblies are available for the Dualit coffee percolator. Please contact Dualit Customer Service on 01293 652500 for details (UK customers only). When ordering, please have the model and serial number available from the base of the percolator.<hr>

Coffee Percolator Support

Question:How do I clean the grinding gear in my coffee grinder?Answer:&#xA0;A soft-bristle brush is ideal for cleaning the grinding gear.Disconnect the mains plug from the socket outlet. Remove any remaining beans in the bean container and take it off by twisting in an anticlockwise direction. Lift the bean hopper from the housing. The grinding ring can then be lifted out of the machine.Re-assemble the machine by replacing the parts in reverse order. The housing and transparent parts can be cleaned easily using a damp cloth.<hr>Question:What setting should I use?Answer:&#xA0;For an Espresso machineA fine grind is required for a espresso machine, use one of the three smallest dots. For a Filter machineA medium grind is required for a filter machine, use one of the four medium dots in the middle of the courseness setting range.&#xA0;For a Percolator or CafetiereYou will need a course grind, use the largest three dots on the courseness setting.<hr>Question:How much coffee should I grind?Answer:&#xA0;Only grind what you need.For the freshest coffee and best crema and flavour grind your beans fresh and store your remaining beans in a airtight container.<hr>Question:What is the burr actually made of?Answer:&#xA0;The burr is made out of machine grade stainless steel.<hr>Question:The grinder won&apos;t operate.Answer:&#xA0;The grinder will not work if the grounds container is not in place. Ensure that the grounds container is in place correctly.<hr>

CCG2 Burr Coffee Grinder Support

Question:. There is no steam flowing through the steam wand. Answer:. 1. The water tank is not seated correctly in position. Firmly push the water tank down and check the tank is seated on the base with no gap. 2. The steam wand is blocked. Clean the

Question:There is no steam flowing through the steam wandAnswer:&#xA0;1. The water tank is not seated correctly in positionFirmly push the water tank down and check the tank is seated on the base with no gap.&#xA0;2. The steam wand is blockedClean the steam wand and using a small pin poke through the end of the wand.Descale the machine - Use a descaler suitable to coffee machines and follow the instructions on the packet.<hr>Question:My Dualit machine is struggling to extract coffee from Dualit coffee capsules?Answer:The Dualit capsule piercer is exactly what you need to get your coffee fix.The blades in the piercing tool wake up Dualit, M&amp;S and Nespresso&#xAE; coffee capsules to release the exceptionally fresh coffee ready for use in your Dualit coffee machines*&#xA0;Please contact the Dualit customer service team on 01293 652 500 for your FREE capsule piercer to use in your Dualit machine* For more information please visit www.dualit.com/capsulepiercer *Espress-Auto 4 in 1, 3 in 1 Coffee Machine, Espressivo and Xpress.<hr>Question:What temperature coffee should my Espressivo produce?Answer:The Espressivo coffee machine is designed to heat coffee to a temperature range of 66-77&#xB0;.The Espressivo coffee machine is designed to heat coffee to a temperature range of 66-77&#xB0;. Any hotter than this could burn the coffee grounds and create a bitter taste. If your machine is not heating the coffee to this temperature, please &#x2018;prime&#x2019; the machine first to allow it to reach the right temperature.To prime the machine, turn it on and wait for the temperature light to go out. Without the filter holder in place, turn the control knob to the coffee cup symbol as usual until a full mug of water has passed through the machine directly into your serving cup. Throw this away, fill your filter holder with coffee grounds and proceed as normal.If priming the machine makes no difference and your Espressivo is within the warranty period, please return it to your retailer in the first instance. Alternatively, you can return the machine to Dualit for inspection (UK customers only). Please see &#x2018;Where can I get my Dualit appliance repaired or serviced? for more details.&#xA0;<hr>Question:Why is my coffee watery and cold?Answer:The ground coffee may be too coarse.&#xA0;To create a stronger, hotter coffee, use a finer grind and a lighter tamp.<hr>Question:Why is coffee leaking from the rim of the filter?Answer:The brew head is not making a proper seal when the filter holder is locked in place.This usually means that the brew head is not making a proper seal when the filter holder is locked in place. There are three main causes: too much coffee in the brew head, stray coffee grounds on the rim or, if you are using an ESE pod, the paper may not be tucked inside properly.<hr>Question:Why is the coffee flowing so slowly (or not at all)?Answer:The coffee is tamped too hard or the filter is blocked.If the coffee grounds are tamped too hard, this may obstruct the flow of water through the filter. Also, check the filter containing the coffee grounds; if the perforations are obstructed, this can also restrict the flow of coffee. Clean with a brush.If this fails to resolve the problem, try running the machine with the filter in place but empty of coffee grounds. You can also soak the filter in washing up solution for an hour and then scrub with a brush. Lastly, try running the machine without the filter holder in place.<hr>Question:Why isn&apos;t any water coming through?Answer:There is no water in the tank or the tank is not seated correctly. The showerhead needs cleaning.Check that there is water in the tank and that the tank is seated correctly. When you place the tank in position, watch to see that the valve at the bottom rises and several air bubbles appear. If water still does not come through, the showerhead may be blocked and will need to be removed &amp; cleaned (see removing the showerhead and gasket). If the filter is blocked, use a small pin to gently unblock the holes.<hr>Question:How do I remove the shower head and gasket from my Espressivo?Answer:It is easiest to do this procedure with the machine upside down.Firstly, ensure that the screwdriver you are using is the correct size and fit; if not, you may damage the screw head. Before upturning the Espressivo, remove the water tank and drip tray (you may want to put down a towel or cloth as well). Then turn the machine upside down and use your screwdriver to remove the showerhead screw. If the screw will not turn, take a small hammer and give the screwdriver a short, sharp tap. This should &apos;break the lock&apos; on the screw and allow the screw to turn.<hr>Question:How do I descale my Espressivo coffee machine?Answer:Pour a liquid descaler into the water tank and run it through the machine, as if making a coffee.First pour a liquid descaler into the water tank and run it through the machine, as if making a coffee and steaming, until the tank is empty. You may need to put a large container on the drip tray.Then rinse the water tank and refill with clean fresh water.Run through with clean water three more times to clear the machine of any remaining descaler.<hr>

Coffee Machine Support