Café Plus Capsule Machine SupportUpdated a year ago
Question:
How do you adjust the amount of water dispensed?
Answer:
The limit for adjustment on both espresso and lungo programmes on Café Plus is 130ml.
Question:
What temperature should my coffee be?
Answer:
The temperature is tested as it exits the nozzle. The test tolerance for the coffee/water leaving the nozzle should be between 80 and 90 degrees.
Question:
The water is not feeding through the capsule.
Answer:
1. Check that the capsule is being pierced when the handle is put down.
2. The 'pyramid plate' at the front of the capsule chamber may need cleaning.
Check that there is no capsule remnants stuck to the pyramid plate and/or using an old toothbrush scrub the plate to remove any debris.
3. A descale may also be required for a deep clean of the capsule chamber.
Question:
The capsule machine does not turn on
Answer:
1. The unit may not be properly connected to the power supply.
Check the plug is in the socket and the switch is turned on.
Check and replace the fuse if necessary. Note: in order to open the plug, remove the label to reveal the screw.
2. The machine may be in Standby Mode, which activates automatically after 10 minutes.
In this Mode the tea and coffee lights turn off to conserve energy. You can exit Standby Mode by pressing any Button.
Question:
The capsule machine is not dispensing tea or coffee
Answer:
1. The Nozzle could be blocked.
Follow the Cleaning instructions on page 17. If this does not clear the blockage refer to page 15 to descale your machine.
2. The inserted capsule could be faulty.
Wait a few moments before opening the Lever, flush the machine through and then try again with another capsule.
3. Ensure that the Lever is properly closed and the Capsule Basket is empty.
4. There could be air trapped in the pipework.
Remove the capsule and ensure that the Water Tank is full. Press the Coffee or Tea Button. Water should exit the Nozzle. If it doesn't, press again to release the trapped air.
5. You may have run out of water. Remove the Water Tank and fill with fresh water.
6. The Water Tank may not be seated correctly.
Position by aligning the connection and pushing down firmly. Tip: Bubbles rise in the Water Tank when it is correctly seated. Then push the Water Tank Lid down to cover the Water Tank.
Question:
My machine is making a loud noise or extraction has stopped mid use
Answer:
1. You may have run out of water (the machine is making a noise and the Buttons are flashing).
Turn the machine off and remove the Water Tank. Refill with fresh water and then place the Water Tank back onto the machine. Follow instructions on page 09 before dispensing.
2. There may be an airlock in the pipework.
Remove the capsule and ensure that the Water Tank is full. Press the Coffee or Tea Button. Water should exit the Nozzle. If it doesn't, press again to release the trapped air.
Question:
My capsule machine is leaking
Answer:
There will be a small amount of condensation forming underneath the capsule machine after making numerous beverages.
This is safe and does not mean the machine is leaking.
Ensure that the Water Tank has been correctly inserted. When refilling with water, always switch off the capsule machine and only then remove and refill the Water Tank. Otherwise, water could leak from the appliance.
If you still feel the capsule machine is leaking, stop, unplug and contact Dualit customer services for help.
Question:
My coffee has no crema
Answer:
1. Each time coffee is dispensed, essential oil is deposited in the Nozzle. Descale and follow instructions on page 15.
2. Use Dualit or Nespresso® capsules*.
3. Check your capsules are in date. Stale coffee affects crema and taste.
4. Ensure that you are not using the Tea Button for Coffee.
*Nespresso® trademark is owned by Société des Produits Nestlé S.A
Question:
Factory settings
Answer:
1. What is the factory setting of the capsule machine?
The factory setting of the machine is programmed to 35ml for the Espresso Button, 70ml for the Lungo Button and 180ml for the Tea Button.
2. Can I change the factory settings?
Yes. Please follow 'Programmable Dosing Memory' on page 13.
Question:
Coffee & tea buttons
Answer:
1. What happens if I repeatedly press the Buttons while tea or coffee is being dispensed?
The capsule machine interrupts the dispensing of the tea or coffee prematurely.
2. Is the Programmable Dosing Memory deleted when the appliance is unplugged?
No, the programming is not affected by unplugging the appliance.
3. The buttons flash for a long time. When is the capsule machine ready to use?
It takes a little time for the capsule machine to achieve the optimum water temperature (approx. 30-60 seconds). Once it does, the buttons will illuminate and will be ready to dispense tea or coffee.
Question:
Capsules
Answer:
1. The capsule does not drop automatically into the Capsule Basket when I lift the Lever.
The Capsule Basket could be full. Please empty it.
2. Ensure that you fully lift the Lever.
3. The capsule cannot be inserted correctly.
The Capsule Basket could be full. Please empty it.
Question:
Coffee dispense is slow or stops during extraction
Answer:
1. The Water Tank is empty.
Fill up the Water Tank & dispense just water.
2. Internal pipes may be blocked.
Descale regularly. See page 15
3. Wrong button may have been selected.
Ensure you are not using Tea Button with Coffee Capsules.
4. The Filter Plate may be blocked.
The Filter Plate may need cleaning. Refer to the Cleaning section on page 17 and Descaling on page 15.
Question:
Buttons are flashing alternately and the machine is not dispensing
Answer:
1. The Water Tank is empty.
Fill up the Water Tank & only dispense water.
2. Internal pipes may be blocked.
Descale regularly. See page 15.
3. Faulty flow-sensor.
Contact Dualit customer services+ for help.
Question:
Buttons are flashing quickly for 5-6 seconds every time machine is turned on
Answer:
Machine is recommending the user to descale.
Enter Descale Mode and follow the instructions on page 15.
Question:
Machine turns off automatically after a period of inactivity
Answer:
Machine has entered into Standby Mode after 10 minutes which is an EU approval requirement.
Press Coffee or Tea Button to reactivate the machine.
The Buttons will flash and the machine will warm up, ready for use.
ALWAYS SWITCH OFF & UNPLUG AFTER USE.
Question:
Coffee & tea buttons are flashing quickly every time machine is turned on
Answer:
You are in Descale Mode.
Press and hold Tea & Coffee Buttons for 5 seconds to exit.
Question:
My machine is vibrating when dispensing
Answer:
Your machine has a powerful 19 bar pump which can cause vibrations when machine is placed incorrectly.
Unplug the device and remove the Water Tank.
Ensure the machine is placed on a flat, even surface.
Ensure the Water Tank and Capsule Basket/Drip Tray are fully located.
Question:
My coffee is not hot enough
Answer:
1. Internals have not been pre-heated.
Press the Coffee Button ensuring no capsule is inside the coffee machine; this will run hot water through internal pipework.
2. Cup or mug is not pre-warmed.
Pre-warm your cup by dispensing hot water into it.
Question:
Lever does not close
Answer:
1. The capsule may not be located correctly
Ensure that the capsule is located correctly as per page 10.
2. Ensure the Capsule Basket is not over filled, empty Capsule Basket if full.
Question:
Descale Regularly
Answer:
IMPORTANT NOTICE:
PRODUCT FAILURE DUE TO THE BUILD-UP OF LIMESCALE IS NOT COVERED BY GUARANTEE. Dualit recommends cleaning and descaling regularly, in a well-ventilated area to prevent limescale build up in the machine.
THE DESCALER
Ensure your descaling product is suitable for coffee machines; follow descaling product instructions carefully. If you are using a water softener, ensure water softener is removed before adding descaler. Fill water tank with descale solution. Descale once a month in hard water areas.
DESCALING REQUIRED
The Coffee & Tea Buttons will quickly flash, immediately after switching on, to indicate descaling is required. Ensure your descaling product is suitable for coffee machines and follow descaling product instructions carefully.
FILL TANK
Ensure the correct ratio of water is used to create the Descaling Solution. Turn the machine off, remove the Water Tank and fill with the Descaling Solution. Remove Drip Tray and place large container under the nozzle.
PRESS & HOLD
Insert Water Tank. Turn on and wait for the Coffee & Tea Buttons to stop flashing. Press both Coffee & Tea Buttons firmly at the same time and hold for 5 seconds. Both Buttons will now quickly flash.
DISPENSE
Ensure the Lever is pushed down fully and no capsule is present, then press the Coffee Button to start descaling. Your machine will dispense. This will continue until the Water Tank is empty. Wait 10 minutes for the Descaling Solution to take effect.
RINSE TANK AND FLUSH
Rinse the Water Tank and fill with fresh water. Repeat step 4 (Dispense) and flush at least two full tanks of water through the machine to remove any traces of the Descaling Solution.
EXIT
To exit the Descale Mode, press both Coffee & Tea Buttons at the same time and hold for 5 seconds. Both lights will go back to solid illumination. NOTE: if the machine is turned off in Descale Mode, it will stay in this mode when switched back on. If you are using water softener, ensure that it is placed back into the Water Tank once the Water Tank is clean.