Espress-Auto Coffee and Tea Machine SupportUpdated a year ago
Question:
No coffee flowing from brewhead.
Answer:
The Tamp Test
Dispense water through the brewhead with the cup filter in place. Ensure NO coffee is in the filter. If you see no water after 7 seconds STOP the test.
No water - Water tank is not correctly seated in position. Locate water tank (see page 8 of instruction manual, fig 1).
Water flow improves -
1. The showerhead and cup filter may be blocked. Clean showerhead (see page 18 of instruction manual, fig 3) and cup filter (see page 18 of instruction manual, fig 4).
2. You may be tamping too hard. LIGHTLY 'tamp' the coffee grounds (see page 9 of instruction maual, fig 5).
3. The cup filter is blocked because the coffee grind is too fine.
Ensure you are using setting 3-5 on the Dualit coffee grinder or use a pre-ground coffee suitable for espresso machines.
Clean the cup filter (see page 18 of instruction manual, fig 4).
4. There is too much coffee in the cup filter. Use the measuring spoon (see page 9, fig 4)
Question:
No steam flowing from steam wand
Answer:
1. Water tank is not correctly seated in position.
Locate water tank (see page 8 of instruction manual, fig 1).
2. Steam wand is blocked.
Clean steam wand (see page 18-19 of instruction manual, fig 6-8). Descale (see page 20 of instruction manual). If you are unable to unblock your steam wand then contact Dualit on 01293 652 500 for advice or spare parts.
Question:
Coffee leaking from the brewhead
Answer:
1. Dried coffee on the gasket.
Clean gasket (see page 18 of instruction manual, fig 3).
2. ESE pod or NX capsules not seated correctly.
Check the capsule is in place. If using EsE pod, tuck the tab under (see page 11 of instruction manual, fig 4-5)
3. Blocked brewhead.
Clean showerhead (see page 18 of instruction manual, fig 3).
4. Damaged brewhead gasket.
To obtain a new gasket contact the Dualit customer helpline on
+44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).
Question:
Water dripping from the brewhead when steaming
Answer:
Excess water in the brewhead is left over from previous operation. this is not cause for concern. This will automatically stop when the machine has finished steaming.
Question:
My machine is making a loud and continuous pumping noise
Answer:
1. Water tank is not correctly seated in position.
Locate water tank (see page 8 of instruction manual, fig 1).
2. Water tank is empty. Fill water tank (see page 8 of instruction manual, fig 1)
Question:
My machine has stopped during use, The auto dosing and steam buttons are flashing
Answer:
Water tank is empty. To prevent an air lock firstly remove the filter holder.
Fill water tank (see page 8 of instruction manual, fig1). Your machine is now ready to extract your next coffee (see page 12 of instruction manual).
Question:
My machine is not working. The lights are off and the machine ceases to operate
Answer:
Fuse may have failed.
Check and replace the fuse.
Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).