Question:. Do you smell an odour on first use?. Answer:. When new, the blender may emit a ‘new’ smell, this is normal. Continue to use the blender as normal, the smell will disappear after a few uses. Question:. The blade is not turning?. Answer:. 1.

Question:Do you smell an odour on first use?Answer:&#xA0;When new, the blender may emit a &#x2018;new&#x2019; smell, this is normal.Continue to use the blender as normal, the smell will disappear after a few uses.<hr>Question:The blade is not turning?Answer:&#xA0;1. Drive coupling may be damaged.Never lift or shake the jar while in use. If the drive coupling is sheared then contact the Dualit repairs department for servicing advise.&#xA0;2. The blade may be jammed. The stop light will continuously flash red.Switch off and unplug the blender, remove the ingredients that block the blades. You will need to process the food in smaller batches. Ensure chunks are no larger than 2cm.<hr>&#xA0;Question:My blender stops turning whilst processing?Answer:&#xA0;1. Jar may not be correctly seated on the main body. It may have jumped up while blending.Check the jar has not lifted up during blending, always blend with a gloved hand holding the jar down.&#xA0;2. To prevent over processing, the blender will switch off automatically after 1 minute 30 seconds.This safety feature will stop the motor. The control panel will flash 3 times and the blender will revert back to standby. 3. The ingredients you are processing are too thick.Stop immediately, remove jar from base and unplug. Thin down the mixture or this may not be suitable for blending. 4. The blender features a motor overload protection feature. If the motor is being overloaded, the control panel will remain lit and the motor will stop.To restart it again, unplug from the mains and let it cool down for a minimum of 30 minutes. The blender will not be ready to use again until it has cooled down.<hr>Question:My jar is looking cloudy?Answer:&#xA0;1. Over time, blending hard items may scratch the inside of the jar.Over time blending very hard items may cloud the jar. Consider buying a spare jar if you intend to blend hard items on a regular basis. 2. You may have used the wrong dishwasher setting.Only dishwasher on a cycle below 40C and place on the top shelf.<hr>Question:My mixture is not blending evenlyAnswer:&#xA0;1. The wrong setting may be selected.As a general rule for dry ingredients start by using Auto pulse and for liquid mixtures add the liquid first then the solid items on top. 2. Food is sticking to the sides of the jar and not blending.Stop the blender, remove the jar off the blender base and use a spatula to redistribute the food items into the centre of the jar.<hr>Question:The jar is leaking?Answer:&#xA0;1. Blade not correctly threaded into the jar.Switch off and unplug the blender , Remove the blade and reattach taking care the blade is securely attached to the base of the jar. 2. Gasket may be missing, damaged or not correctly seated on the blade.Examine the gasket for damages, ensure it is seated securely in place and reassemble. 3. Blade assembly not tight enough in the jar.Hand tighten the blade by turning anti-clockwise. Go as far as you can so it does not move. Only use the tool provided to undo the blade assembly.<hr>Question:The lid is loosening off whilst blending?Answer:&#xA0;1. The rim of the jar may have food items stuck and the lid is not seated correctly.Wipe the rim of the jar after every use. 2. The lid is not pushed down enough.Always check the lid is securely pushed down. Attach the lid by applying a slight twisting action whilst pushing down.

VortecS Blender Support

Question:. The display reads 'NO STATIONS AVAILABLE' in DAB mode. Answer:. The DAB signal is not strong enough. Ensure the 'AERIAL' (9) is fully extended. Try Manually tuning the station frequency. If this fails move the radio to a location with bett

Question:The display reads &apos;NO STATIONS AVAILABLE&apos; in DAB modeAnswer:&#xA0;The DAB signal is not strong enough. Ensure the &apos;AERIAL&apos; (9) is fully extended. Try Manually tuning the station frequency.If this fails move the radio to a location with better signal.<hr>Question:A &#x2018;?&#x2019; is displayed next to the station name in dab modeAnswer: &#xA0;You are outside the broadcast area or the station is inactive.<hr>Question:The clock resets or is wrongAnswer:&#xA0;1.The clock may reset if the power adaptor is disconnected and the battery is flat.&#xA0;Connect the power adaptor and tune into a DAB station which auto sets the time or manually re-set the time, Page 5 of the instruction manual. 2.The time broadcasted by the DAB station may be incorrect.&#xA0;Tune into another DAB station.<hr>Question:I hear an electronic soundAnswer:This is when the signal is nearly lost or borderline.&#xA0;Ensure the &apos;AERIAL&apos; (9) is fully extended or try relocating the radio using &apos;Signal error&apos; feature, page 9 of the instruction manual.<hr>Question:I see &#x2018;&#x2019; next to the DAB station nameAnswer:The broadcaster has a secondary service broadcasting.&#xA0;The next station on the list will be the secondary service. This can be alternative music or an information service. Transmission times vary.<hr>Question:Why won&apos;t my radio switch on?Answer:Ensure the plug is correctly inserted and that the main ON/OFF switch located on the back of the radio is in the ON position.&#xA0;If not using the mains supply, check the battery is charged.<hr>Question:Why does the display read &#x2018;NO STATIONS AVAILABLE&#x2019; in DAB mode?Answer:This indicates that the DAB signal is not strong enough.Ensure the aerial is fully extended and try tuning in to the station frequency manually.&#xA0;If this fails, move the radio to a location with a better signal.&#xA0;You can check the DAB coverage in the UK by going to <a href="http://www.ukdigitalradio.com/">www.ukdigitalradio.com/</a><hr>Question:Can I get a radio extension speaker?Answer:No, we do not stock spare speakersIf you connect your own extension speaker, it needs to be 8 Ohm Impedance.&#xA0;With regards to the connections, the radio will be the left channel and the extension speaker the right channel. The sound will change from mono to true stereo sound once the speaker is plugged in.<hr>Question:What if the clock resets or is wrong?Answer:1.The clock may reset if the power adaptor is disconnected or the battery is flat.&#xA0;Connect the power adaptor and tune into a DAB station; this will automatically reset the time.&#xA0; 2.Alternatively, you can manually reset the time.<hr>Question:My aerial is broken, can I get a replacement?Answer:Unfortunately not.Although the aerial is a replaceable part, since the discontinuation of the radio, spare aerials can no longer be obtained from Dualit.<hr>Question:<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">My battery won&apos;t hold a charge, can I get a replacement battery?Answer:Unfortunately not.Although the battery pack is a replaceable part, since the discontinuation of the radio, spare battery packs can no longer be obtained from Dualit.<hr>

DAB Kitchen Radio Support

Question:. My radio won’t turn on or there is no sound. Answer:. 1. Check that the plug is pushed properly into the mains socket and the jack is secure in the side of the radio. 2. If not on mains power, check batteries are charged. Question:. I can

Question:My radio won&#x2019;t turn on or there is no soundAnswer:1.&#xA0;Check that the plug is pushed properly into the mains socket and the jack is secure in the side of the radio. 2. If not on mains power, check batteries are charged.<hr>Question:I can hear an electronic &#x2018;fuzz&#x2019;Answer:1. This happens when the signal is very weak.&#xA0;Make sure the aerial is fully extended and try moving the radio near a window or higher up to improve reception. 2. If you still can&apos;t get a particular station, check online to see if you are in the broadcast area for that station.<hr>Question:The rechargeable batteries are not chargingAnswer:1. Batteries only charge when your radio is in standby mode.2. Ensure the battery selector switch is set to &apos;rechargeable&apos;.3. Batteries must all be the same type and mAh values.<hr>Question:A &#x2018;?&#x2019; is displayed next to the DAB station nameAnswer:You are outside the broadcast area or the station is inactive.<hr>Question:The clock is wrongAnswer:Connect the power adaptor and choose DAB mode to automatically reset the clock.Alternatively, reset the clock manually (see page 11 of the instruction manual).<hr>Question:Display reads &#x2018;No Station Available&#x2019; in DAB modeAnswer:1. The DAB signal isn&apos;t strong enough. Check the aerial is fully extended. 2. Try moving the radio to improve reception (near a window or higher up) or tune into station manually. 3. Your location may not receive DAB signals, check using an online DAB reception checker.<hr>Question:The screen keeps dimmingAnswer:The radio has gone into energy-saving mode (after 12 seconds).&#xA0;This does not mean the batteries are low. When any button is pressed the screen should return to full brightness.<hr>Question:I press buttons but nothing happensAnswer:1. Remove batteries and unplug radio. Then restart. 2. Restore factory settings as on page 20 of the instruction manual.<hr>Question:Why won&apos;t the rechargeable batteries charge?Answer:Batteries only charge when your radio is in standby mode.&#xA0;Ensure the battery selector switch is set to &#x2018;rechargeable&#x2019;.&#xA0;Batteries must all be the same type and mAh values.<hr>Question:Why is nothing happening when I press buttons?Answer:1. Remove the batteries, unplug the radio then try again.&#xA0;If this has no effect then you may need to restore the factory settings. Please note this cannot be undone. 2. To restore factory settings: press and hold the INFO button for 3 seconds until STATION ORDER (DAB mode) or FACTORY RESET (FM mode) are displayed. In DAB mode you will need to turn the TUNE knob until FACTORY RESET is displayed. Press to select. A full reset will be performed and all presets, station lists, time and alarm functions will be cleared. After the reset, the radio will perform a Quick Scan the first time you select DAB mode.<hr>

DAB Lite Radio Support

Question:. My mini oven does not turn on. Answer:. 1. The Mini Oven may not be properly connected to the power supply. Check the plug is in the socket. 2. The mini oven plug fuse may have failed. Replace the plug fuse if necessary and check your resi

Question:My mini oven does not turn onAnswer:&#xA0;1. The Mini Oven may not be properly connected to the power supply.Check the plug is in the socket. 2. The mini oven plug fuse may have failed.Replace the plug fuse if necessary and check your residual current device (rcd). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362. 3. The Mini Oven works but the Timer Light does not illuminate.The LED Light Bulb may have blown and cannot be replaced. Call Customer Services on 01293 652500 for further information.<hr>Question:My food is not cookingAnswer:1. The Function Dial may be set incorrectly.Check that the Function Dial is set to the correct type of food that you are cooking. 2. The preheat temperature may not have been reached.Ensure that you wait for the Timer to reach &apos;0&apos; and hear the bell ring. 3. The temperature is not right for the food you are cooking.Either increase the temperature using the Temperature Dial, or increase the time by using the Timer. 4. The power is not working/the oven will not turn on.Double check that the oven is plugged in correctly, or check that the fuse in the plug has not blown.<hr>Question:My food is not hot enoughAnswer:1. Your food may not have been in the oven for long enough.Increase the time by using the Timer. 2. The temperature is not right for the food you are cooking.Either increase the temperature using the Temperature Dial, or increase the time by using the Timer. 3. The preheat temperature may not have been reached.Turn the Timer to the Pre-Heat Indicator. When the Timer reaches &apos;0&apos; the bell will ring and the oven will turn off. The oven is now ready for cooking.<hr>Question:My oven smells when first usedAnswer:A &#x2018;new&#x2019; smell may be given off the first time you use the oven.The &apos;new&apos; smell will dissipate after the first few uses. See the Setting Up section on page 10 for more information.<hr>Question:My oven light does not workAnswer:The light bulb has blown.Replace the E14 type bulb (240V, maximum 25W). Refer to maintenance section for detailed instructions.<hr>Question:What is the mini oven made of?Answer:The Mini Oven is made from stainless steel.<hr>Question:What is the inner lining made of?Answer:The inner lining is made from stainless steel with non-stick coating.<hr>Question:What is the total depth of the mini oven, front to back?Answer:The depth is 409mm.<hr>Question:Will the shelves &amp; accessories from my old oven fit in this model?Answer:The shelves will not fit but the trays etc will.<hr>

Mini Oven Support

Question:. How do I tell the difference between the flat beaters?. Answer:. The flat beaters have 1 small round circle on one of the stems and 1 small hexagonal piece on the other. Question:. The pull out power cord on my Hand Mixer is stuck and won’

Question:How do I tell the difference between the flat beaters?Answer:&#xA0;The flat beaters have 1 small round circle on one of the stems and 1 small hexagonal piece on the other.<hr>Question:The pull out power cord on my Hand Mixer is stuck and won&#x2019;t retract back inAnswer:The retractable power cord may get jammed if it is twisted as it retractsTo try to free it up you will need to pull the cord out to its fullest extent (there is a red warning marker to tell you when to stop) and then carefully retract it back making sure that the cord does not twist.<hr>Question:My Hand Mixer attachments won&#x2019;t go in or won&apos;t stay inAnswer:The holes on the mixer where the accessories plug in has one hexagonal and one round holeThese shapes correspond with the shapes on the shaft of the accessories.&#xA0;Ensure that you are putting the correct accessory in the correct hole.<hr>Question:How long is the power cable?Answer:The retractable power cable (fully extended) is 43cm.<hr>

Hand Mixer Support

Question:. The hand blender does not turn on. Answer:. 1. The unit may not be properly connected to the power supply. Check the plug is in the socket and the switch in turned on. 2. The unit's thermal fuse may have activated, temporariily disabling i

Question:The hand blender does not turn onAnswer:&#xA0;1. The unit may not be properly connected to the power supply.&#xA0;Check the plug is in the socket and the switch in turned on. 2. The unit&apos;s thermal fuse may have activated, temporariily disabling it.&#xA0;This product is fitted with a resettable thermal cut-out and surge protection, if the hand blender does not turn on or the motor stops, the unit is not broken, stop, unplug, allow to cool and then restart.<hr>Question:The blender body gets hotAnswer:&#xA0;1. The unit may have been used for an extended period of time.&#xA0;Allow the unit to fully cool. Your hand blender is designed for intermittent use, the motor is very powerful, see operation and rest times below max loadings in this instruction book. 2. The unit may have been processing a heavy load.&#xA0;Some heat will be generated during normal use, particularly on very hot days, never leave to rest in direct sunlight. 3. The unit may have been left near a heat source.&#xA0;Store in a cool, dark place.<hr>Question:The mixture is not blendingAnswer:1. You may have exceeded maximum volumes.&#xA0;Refer to max loadings chart (pg 14 of the instruction manual) and blend ingredients in smaller batches. 2. Ingredient chunks may be too large.&#xA0;The food chunks are too large, try chopping into smaller chunks and try again. 3. The speed of chopping may not be appropriate for the ingredients.You are using the wrong speed selection, set to a slower speed, pulse and gradually increase mixer speed. 4. The blade may be damaged, contact Dualit for further advice and spares information.<hr>Question:I get splashes when I blendAnswer:The unit has very powerful blades and attachments which rotate very fast.1. Dip the wand into the mixture before turning the power on.2. Try using a deeper bowl or jug, even when blending small mixtures.3. Set the speed wheel to a slower setting and then increase speed as you blend.4. Do not go over the MAX mark on the sides of the wand while blending<hr>Question:How long is the powercord?Answer:The powercord is 110cm long.<hr>

Hand Blender Support

Question:How do I tell the difference between the flat beaters?Answer:&#xA0;The flat beaters have 1 small round circle on one of the stems and 1 small hexagonal piece on the other.<hr>Question:The pull out power cord on my Hand Mixer is stuck and won&#x2019;t retract back inAnswer:The retractable power cord may get jammed if it is twisted as it retractsTo try to free it up you will need to pull the cord out to its fullest extent (there is a red warning marker to tell you when to stop) and then carefully retract it back making sure that the cord does not twist.<hr>Question:My Hand Mixer attachments won&#x2019;t go in or won&apos;t stay inAnswer:The holes on the mixer where the accessories plug in has one hexagonal and one round hole.These shapes correspond with the shapes on the shaft of the accessories. Ensure that you are putting the correct accessory in the correct hole.<hr>Question:How long is the power cable?Answer:The retractable power cable (fully extended) is 43cm.<hr>

Stand Mixer Support

Question:. Why won't my Food processor turn on?. Answer:. Check the power cord is securely attached to the back of the processor and the bowls and lid are locked in position. Question:. Why has the processor switched off whilst in use?. Answer:. 1. T

Question:Why won&apos;t my Food processor turn on?Answer:&#xA0;Check the power cord is securely attached to the back of the processor and the bowls and lid are locked in position.<hr>Question:Why has the processor switched off whilst in use?Answer:1. The motor may have overheated.&#xA0;To prevent damage, the unit will automatically cut all power. If this happens, turn switch to &apos;OFF&apos;, unplug and allow the unit to cool for approximately one hour. Once cool the overheat safety feature will reset and you can carry on using the processor. 2. Check the lid or large bowl has not become loose.<hr>Question:What if it doesn&#x2019;t chop uniformly?Answer:1. Blades or discs may not be attached properly. 2. You may be exerting too much force on the food while pushing down the feeder tube.<hr>Question:What if my egg whites won&#x2019;t stiffen up?Answer:1. You may not be using enough eggs (we recommend a minimum of two eggs).2. You may be using the wrong accessory; for egg whites you need the E-disc and the large bowl.3. You may not be whisking for long enough.4. Your bowl must be completely clean and dry<hr>Question:What if the drive shaft is sticking or the motor is struggling to turn the mixture?Answer:1. The mixture may be too dense, remove some of the mixture and process in batches.2. Run the motor for no more than 15 seconds allowing for a one minute pause between cycles. This allows the machine to cool down to room temperature before next use. After five cycles the appliance should be cooled down to room temperature before the next use.<hr>

XL1500 Food Processor Support

Question:. What do I do if my processor does not turn on?. Answer:. 1. Check the plug is correctly fitted in the outlet and the power supply is switch on. 2. Check the fuse in the plug. Ensure the new fuse is the same current value as original. 3. En

Question:What do I do if my processor does not turn on?Answer:&#xA0;1. Check the plug is correctly fitted in the outlet and the power supply is switch on. 2. Check the fuse in the plug.&#xA0;Ensure the new fuse is the same current value as original. 3. Ensure the bowl and lid are locked in position.Check that the small bowl has properly located onto the medium bowl. If not the lid will not locate properly and the processor will not turn on.<hr>Question:What if it switches itself off while I&#x2019;m using it?Answer:&#xA0;1. The motor may have overheated.&#xA0;To prevent damage, the unit will automatically cut all power. If this happens: turn switch to off, unplug and allow the unit to cool for approximately 1 hour. Once cool the overheat safety feature will reset and you can carry on using the processor. 2. Check the lid or large bowl has not become lose.<hr>Question:What if it doesn&apos;t chop uniformly?Answer:1. Blades or discs may not be attached properly.2. You may be exerting too much force on the food while pushing down the feeder tube.<hr>Question:What if my egg whites won&#x2019;t stiffen up?Answer:1. You may not be using enough eggs (we recommend a minimum of two eggs).2. You may be using the wrong accessory; for egg whites you need the e-disc and the large bowl.3. You may not be whisking for long enough.4. Your bowl must be completely clean and dry.<hr>Question:What if the drive shaft is sticking or the motor is struggling to turn the mixture?Answer:1. The mixture may be too dense, remove some of the mixture and process in batches.2. Run the motor for no more than 45 seconds and cool for 30 minutes.&#xA0;Once cool the motor will be ready to use again.<hr>

XL900 Food Processor Support

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Food Prep Support