Ice Cream Maker SupportUpdated an hour ago
Question:
Is the Dualit Ice Cream Maker easy to clean?
Answer:
Yes. The Dualit Ice Cream Maker includes dishwasher-safe accessories to make cleaning up simple after use. The removable bowl, lid, paddle, spatula and measuring cup can all be cleaned separately, helping you get ready for your next batch more quickly and conveniently.
Question:
The Ice Cream Maker does not turn on
Answer:
1. The appliance is not plugged in.
Put the main plug in an earthed wall socket.
2. The plug fuse may have failed.
Replace the 10 amp plug fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure the replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA-approved to BS.1362.
3. The appliance may have entered the Motor Self-Protection function.
If the mixture becomes too thick or the motor is placed under excessive strain from overloading, the Motor Self-Protection function will activate and stop the appliance. Follow the table on page 6 to determine whether the appliance has entered the Motor Self-Protection function and how to resolve it.
Question:
My frozen mixture is not as expected
Answer:
1. The mixture has not frozen and the cycle has ended.
a. The mixture was too warm when placed into the Ice Cream Maker Bowl. Use the Cooling function to cool down your mixture before you select and start the required function.
b. The volume of the ingredients used and the type of ingredients used will affect the freezing time. Adjust the function time and run the cycle again. Make a note of what time works best for each recipe you create, to refer back to if you make the same recipe again.
2. I want my ice cream firmer.
a. Adjust the function time and run the cycle again. Make a note of what time works best for each recipe you create, to refer back to if you make the same recipe again.
b. Once the cycle has finished, remove the ice cream and add it to an airtight container. The ice cream can be kept in your freezer until you’re happy with the firmness.
3. My ice cream has too many ice crystals.
All ice cream bases will produce a different outcome, based on the water content of the ingredients. The higher the water content, the more ice crystals that will formed. Try using ingredients with a lower water content such as full fat milk instead of skimmed milk.
4. I left my ice cream in the freezer and it is too firm.
Homemade ice cream is always icier and firmer than store bought ice cream as it contains less air and additives. Remove the ice cream from your freezer 5-10 minutes before serving, to allow it to soften.
5. The appliance is functioning but the appliance isn’t cold.
You may have tilted your Ice Cream Maker past 45° for a prolonged period and the refrigerant inside the machine has not had time to settle, preventing it from circulate correctly through the machine - leave the Ice Cream Maker to sit in an upright position for 4 hours before use.
Question:
When do I add my additional ingredients such as chopped nuts or chocolate chips?
Answer:
Additional ingredients should be added from the middle towards the end of the cycle. Simply lift the Lid Inlet and add your ingredients.
Question:
What do I do if I have poured my mixture directly into the Housing instead of the Bowl?
Answer:
Switch off, unplug and allow the appliance to return to room temperature. It is okay to tilt for a very short period of time, to pour out any spilled ingredients. Do not tilt for more than 10 seconds. Turn the appliance to an upright position as soon as possible and allow to stand for 10 minutes before use. Wipe the Housing with a damp cloth and then dry immediately, with a soft, dry cloth. Once thoroughly dry, you can use the appliance again.
Question:
How do I know the appliance is in the function when making yoghurt?
Answer:
The Display Panel will show a time in hours. You will not be able to adjust the cycle time by rotating the Control Dial. The Mixer Attachment will not be rotating. To be sure, watch for 10 minutes to ensure the appliance does not go into energy-saving mode. After a while, you will see condensation on the Lid.
Question:
I tried to use the Manual Stirring function, but the Mixer Attachment is not rotating.
Answer:
The Motor Self-Protection function may have activated. Follow the table on page 6 of the instruction manual to determine whether the appliance has entered the Motor Self-Protection function and how to resolve it.
Question:
I tried to use the Ice Cream/ Gelato/Sorbet function, but the Mixer Attachment is not rotating.
Answer:
The Motor Self-Protection function may have activated. Follow the table on page 6 of the instruction manual to determine whether the appliance has entered the Motor Self-Protection function and how to resolve it.
Question:
I tried to use the Slushie function, but the Mixer Attachment is not rotating.
Answer:
The Motor Self-Protection function may have activated. Follow the table on page 6 of the instruction manual to determine whether the appliance has entered the Motor Self-Protection function and how to resolve it.
Question:
The Ice Cream Maker is not working as expected.
Answer:
The appliance may have entered the energy-saving mode.
If there is no user input for 10 minutes, the machine will emit five rapid beeps and enter into standby mode and the Display Panel will dim. To exit this mode, simply rotate or press the Control Dial.