Do you know that the majority of products that are returned have no fault found? There's usually something simple that can be done to fix any issues such as descaling, cleaning or replacing a fuse.

The Dualit Guarantee

In the unlikely event that something goes wrong with your product, depending on the fault and stock availability of spares, we will do our best to repair these products.

What products are repairable?

Read our handy guide on how to make a guarantee claim.

<h3 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);"><strong>How to Claim under Your Guarantee</strong></span></h3><div><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Before returning any product under your guarantee, please check that:</span></p></div><div><ol style="margin: 0px 0px 30px; padding: 0px 0px 0px 20px; border: 0px; font-weight: 200; font-style: inherit; font-family: &quot;Gill Sans W01&quot;, &quot;Gill Sans&quot;, &quot;Gill Sans MT&quot;, Calibri, sans-serif; text-align: left; vertical-align: baseline; list-style: outside decimal; font-size: 1rem; color: rgb(102, 102, 102); line-height: 1.5;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">You have followed the product instructions correctly</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Your mains electricity supply is functional</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">The defect is not due to a blown fuse</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">You have followed any troubleshooting advice</li></ol><hr><p style="margin: 0px 0px 1em; padding: 0px; border: 0px; font-weight: 200; font-style: inherit; font-family: &quot;Gill Sans W01&quot;, &quot;Gill Sans&quot;, &quot;Gill Sans MT&quot;, Calibri, sans-serif; text-align: left; vertical-align: baseline; font-size: 1rem; color: rgb(102, 102, 102); line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">If you still wish to claim under your guarantee you should:</span></p><ol style="margin: 0px 0px 30px; padding: 0px 0px 0px 20px; border: 0px; font-weight: 200; font-style: inherit; font-family: &quot;Gill Sans W01&quot;, &quot;Gill Sans&quot;, &quot;Gill Sans MT&quot;, Calibri, sans-serif; text-align: left; vertical-align: baseline; list-style: outside decimal; font-size: 1rem; color: rgb(102, 102, 102); line-height: 1.5;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Contact Dualit&apos;s Customer Services Team on 01293 652500 (option 1)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Send the product, postage or carriage paid, to the dealer from whom it was purchased or direct to Dualit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Ensure the product is clean and packed carefully (preferably in its original carton)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Enclose details of your name, address and telephone number and when and where the product was purchased, together with proof of purchase (e.g. a till receipt)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">Give exact details of the nature of the defect</li></ol><hr><p style="margin: 0px 0px 1em; padding: 0px; border: 0px; font-weight: 200; font-style: inherit; font-family: &quot;Gill Sans W01&quot;, &quot;Gill Sans&quot;, &quot;Gill Sans MT&quot;, Calibri, sans-serif; text-align: left; vertical-align: baseline; font-size: 1rem; color: rgb(102, 102, 102); line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; color: rgb(0, 0, 0);">For further advice contact our Customer Services team on <a href="mailto:info@dualit.com">info@dualit.com</a> or visit </span><span style="color: rgb(0, 0, 0);"><a href="https://www.dualit.com/contact"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">www.dualit.com.</span></a></span></p></div>

How to make a guarantee claim

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