How to make a guarantee claimUpdated 2 years ago
How to Claim under Your Guarantee
Before returning any product under your guarantee, please check that:
- You have followed the product instructions correctly
- Your mains electricity supply is functional
- The defect is not due to a blown fuse
- You have followed any troubleshooting advice
If you still wish to claim under your guarantee you should:
- Contact Dualit's Customer Services Team on 01293 652500 (option 1)
- Send the product, postage or carriage paid, to the dealer from whom it was purchased or direct to Dualit
- Ensure the product is clean and packed carefully (preferably in its original carton)
- Enclose details of your name, address and telephone number and when and where the product was purchased, together with proof of purchase (e.g. a till receipt)
- Give exact details of the nature of the defect
For further advice contact our Customer Services team on [email protected] or visit www.dualit.com.