Question:. Kettle is plugged in but the screen and lights are not working. Answer:. 1. The appliance needs waking up. Press the Start/Stop Button to illuminate the Screen. 2. The Kettle has not been used for 10 minutes. Press the Start/Stop Button, i

Question:Kettle is plugged in but the screen and lights are not workingAnswer:&#xA0;1. The appliance needs waking up. Press the Start/Stop Button to illuminate the Screen.2. The Kettle has not been used for 10 minutes. Press the Start/Stop Button, it will illuminate. Press the button a second time to wake and illuminate the Screen.3. The Kettle is not on the Power Base. Return the Kettle to the Power Base to remove the dashes across the Screen. Ensure the Kettle is correctly sat on the Power Base.4. The Kettle may not be properly connected to the power supply or the fuse may have failed. Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary.<hr>Question:The kettle does not heat waterAnswer:&#xA0;Boil dry feature may have been activated. If the Kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the Kettle.Wait 10 seconds for the Kettle to reset. NOTE: if discolouration of the heating plates has occurred, this can be easily removed by descaling your Kettle.<hr>Question:Water is spurting out of the spoutAnswer:&#xA0;1. You may have over filled the Kettle.Only fill to the max mark (800ml).Wait 10 seconds to allow the heated water to settle before pouring. 2. The Kettle may have descaling solution remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly.<hr>Question:My kettle is not switching off or taking longer than usual to heatAnswer:&#xA0;1. Limescale may have built up inside the Kettle. Descale your Kettle regularly (see cleaning &amp; care).2. Kettle may have been removed before reaching previous target temperature. Press Start/Stop Button to cancel the heating cycle.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>Question:Water isn&#x2019;t flowing from the spoutAnswer:&#xA0;The Spout has been blocked with a build-up of limescale. Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:Heated water is the wrong temperatureAnswer:&#xA0;1. Limescale may have built up inside the Kettle. Descale your Kettle regularly (see cleaning &amp; care section of the instruction manual).2. The wrong temperature units have been selected. Press the Temperature Unit Button to toggle between temperature units. Screen will display unit selected.<hr>Question:The Kettle is not beepingAnswer:&#xA0;The Kettle is muted. Press and hold the Temperature Unit Button for 3 seconds to unmute the Kettle.<hr>Question:Hold timer is not counting downAnswer:&#xA0;The Hold Button was pressed after target temperature has been reached.Ensure to press the Hold Button during the heating cycle, before reaching the target temperature.<hr>Question:What is the wattage?Answer:&#xA0;The wattage is 1.2kW.<hr>

Pour Over Kettle Support

Question:. Why does the kettle not turn on?. Answer:. 1. The kettle may not be properly connected to the power supply or the fuse may have failed. Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry

Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 minutes for the kettle to reset. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element cannot be replaced. Contact customer services* on 01293 652500 (UK delivery only) for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (2L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed during use.Pips on inner lid rim can be pushed in to create a tighter fit. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>

2L Dome Kettle Support

Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 minutes for the kettle to reset. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element cannot be replaced. Contact customer services* on 01293 652500 (UK delivery only) for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed during use.Pips on inner lid rim can be pushed in to create a tighter fit. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>

1L Mini Jug Kettle Support

Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 minutes for the kettle to reset. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element cannot be replaced. Contact customer services* on 01293 652500 (UK delivery only) for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.5L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed during use.Pips on inner lid rim can be pushed in to create a tighter fit. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>

1.5L Jug Kettle Support

Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 minutes for the kettle to reset. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element can be replaced. Contact Dualit customer services on 01293 652500 (UK delivery only). for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.7L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed during use.Pips on inner lid rim can be pushed in to create a tighter fit. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>Question:What is the length of the power cord?Answer:&#xA0;The cord length is 70-75cm.<hr>Question:What are the boiling times of the Classic Kettle?Answer:&#xA0;** Average Classic Kettle Boiling Times:1 Cup (250ml) : 00:482 Cup (500ml) : 01:224 Cup (1000ml) : 02:146 Cups (1500ml) : 03:301.7L Max (1700ml) : 03:50** Tests carried out with room temperature water<hr>

Classic Kettle Support

Question:. How long is the power cord?. Answer:. The power cord is 70-75cm long (fully extended). Question:. What do the cup symbols on the window equate to?. Answer:. The cup symbols on the window equate to 250ml per cup. Question:. How much does th

Question:How long is the power cord?Answer:&#xA0;The power cord is 70-75cm long (fully extended).<hr>Question:What do the cup symbols on the window equate to?Answer:&#xA0;The cup symbols on the window equate to 250ml per cup.<hr>Question:How much does the architect kettle weigh?Answer:&#xA0;The weight of the kettle (without powerbase) is 1.3kg.<hr>Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait approximately 10 minutes for the kettle to cool down, lift and refill as normal. The kettle is now ready to use again. NOTE: if discolouration of the heating plates has occurred, this can be easily removed by descaling your kettle. 3. The element may have broken if the power neon illuminates but the kettle does not boil.The element cannot be replaced. Contact Dualit customer services on 01293 652500 (UK delivery only) for servicing information. 4. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.5L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. The Lid may not be fully closed or limescale may have built up on the lid lip.Check the lid is firmly closed during use. If necessary descale lid lip. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>

Architect Kettle Support

Question:. How long is the power cord?. Answer:. The power cord is 75cm long. Question:. How much does the architect kettle weigh?. Answer:. The weight of the kettle empty (without the powerbase) is 1.025kg. Question:. Why does the kettle not turn on

Question:How long is the power cord?Answer:&#xA0;The power cord is 75cm long.<hr>Question:How much does the architect kettle weigh?Answer:&#xA0;The weight of the kettle empty (without the powerbase) is 1.025kg.<hr>Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 seconds for the kettle to reset. NOTE: if discolouration of the heating plates has occurred, this can be easily removed by descaling your kettle. 3. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.5L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed before use.Firmly push the lid latch by pressing the Dualit logo until you hear a positive click. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Descale your kettle regularly (see cleaning &amp; care).The lid seal may be damaged. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>Question:Can I get a replacement filter for my kettle?Answer:&#xA0;Yes, replacement limescale filters for Dualit kettles are available by contacting Dualit Customer Service on 01293 652500 (UK delivery only). When ordering a new filter please have the kettle model and serial number to hand (shown on the base).<hr>Question:Can I get a replacement heating element for my kettle?Answer:&#xA0;No, the heating element of a Dualit kettle is sealed within the unit and is not therefore replaceable. Please contact Dualit Customer Service on 01293 652500 (UK customers only) if you are experiencing problems with your kettle.<hr>

Domus Kettle Support

Question:. How long is the power cord?. Answer:. The length of the power cord on the Studio Kettle is 60cm. Question:. Why does the kettle not turn on?. Answer:. 1. The kettle may not be properly connected to the power supply or the fuse may have fai

Question:How long is the power cord?Answer:&#xA0;The length of the power cord on the Studio Kettle is 60cm.<hr>Question:Why does the kettle not turn on?Answer:&#xA0;1. The kettle may not be properly connected to the power supply or the fuse may have failed.Check the plug is in the socket and the switch is turned on. Replace the fuse if necessary. 2. Boil dry feature may have been activated. If the kettle is accidentally switched on with no water inside, the boil-dry device will switch off the heating element to prevent damage to the kettle.Wait 10 seconds for the kettle to reset. NOTE: if discolouration of the heating plates has occurred, this can be easily removed by descaling your kettle. 3. The kettle does boil but the power neon does not illuminate.The power neon may have blown. For further assistance contact Dualit customer services on 01293 652500 (UK delivery only).<hr>Question:The kettle is sputtering out of the spoutAnswer:&#xA0;1. You may have over filled the kettle.Only fill to the max mark (1.5L).Wait 10 seconds to allow the boiling water to settle before pouring. 2. The kettle may have descaling solutions remaining inside the body.Follow the instructions from the cleaning &amp; care section and rinse thoroughly. 3. The filter may not be in position.Ensure the filter is in position. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:My kettle is not switching offAnswer:&#xA0;1. Limescale may have built up inside the kettle.Descale your kettle regularly (see Limescale Warning in the instruction manual). 2. Check the lid is firmly closed before use.Firmly push the lid down using the textured surface until you hear a positive click. Do not push down on the lid latch. 3. Water may have gone down the steam tube whilst filling. You may have overfilled, tilted the kettle when filling or filled through the spout.Leave the kettle for 24 hours to fully dry.<hr>Question:Marks have appeared in the kettleAnswer:&#xA0;Small brown spots can build up inside the Kettle. This is not rust, small deposits of limescale that contain iron can build up inside the Kettle.Descale regularly (see cleaning &amp; care section of the instruction manual).<hr>Question:The kettle leaks from the lidAnswer:&#xA0;The lid seal may be damaged or have a build up of limescale.Replace the seal. For spare parts please visit www.dualit.com or contact Dualit customer services on 01293 652500 (UK delivery only) for help.<hr>Question:Water droplets collect on top of the power baseAnswer:&#xA0;This is condensation and perfectly normal. Dry with non abrasive cloth.<hr>Question:Can I get a replacement filter for my kettle?Answer:&#xA0;Yes, replacement limescale filters for Dualit kettles are available by contacting Dualit Customer Service on 01293 652500 (UK delivery only). When ordering a new filter please have the kettle model and serial number to hand (shown on the base).<hr>Question:Can I get a replacement heating element for my kettle?Answer:&#xA0;No, the heating element of a Dualit kettle is sealed within the unit and is not therefore replaceable. Please contact Dualit Customer Service on 01293 652500 (UK customers only) if you are experiencing problems with your kettle.<hr>

Kettle Support