Question:. My milk/food is too hot or cold. Answer:. 1. You may have selected the incorrect volume for the milk/food being heated. Ensure that the volume selected is the same as the volume of milk/food being heated in one bottle/container. Ensure you

Question:My milk/food is too hot or coldAnswer:&#xA0;1. You may have selected the incorrect volume for the milk/food being heated.Ensure that the volume selected is the same as the volume of milk/food being heated in one bottle/container.Ensure you have selected the correct function.2. The Bottle Warmer may need descaling.Always descale regularly, see descale section for how to descale.<hr>Question:My Bottle Warmer isn&apos;t turning on when I plug it inAnswer:&#xA0;1. Your Baby Bottle Warmer is in standby mode.Press the Start/Stop/Standby button to light up the Control Panel.2. Heating cycle may have been started before water was added to the Water Bath.Allow to cool for half an hour and try again. Always ensure the correct amount of water is in the Water Bath before starting a cycle.<hr>Question:My Single Bottle Warmer is cutting out before the cycle has finished when using it as a steriliserAnswer:&#xA0;The 45ml and 90mls of water is just a recommendation. Please fill the reservoir until the water is just slightly above the top of the surface of the grid.<hr>

Single Bottle Warmer Support

Question:My milk/food is too hot or coldAnswer:&#xA0;1. You may have selected the incorrect volume for the milk/food being heated.Ensure that the volume selected is the same as the volume of milk/food being heated in one bottle/container.Ensure you have selected the correct function.2. The Bottle Warmer may need descaling.Always descale regularly, see descale section for how to descale.<hr>Question:My Bottle Warmer isn&apos;t turning on when I plug it inAnswer:&#xA0;1. Your Baby Bottle Warmer is in standby mode.Press the Start/Stop/Standby button to light up the Control Panel.2. Heating cycle may have been started before water was added to the Water Bath.Allow to cool for half an hour and try again. Always ensure the correct amount of water is in the Water Bath before starting a cycle.<hr>

Double Bottle Warmer Support

Question:. The Steriliser does not turn on or has water in the water recess after a function. Answer:. 1. The Steriliser needs to cool down after a function cycle before it can be used again for a new sterilising process. The Steriliser has a thermal

Question:The Steriliser does not turn on or has water in the water recess after a functionAnswer:&#xA0;1. The Steriliser needs to cool down after a function cycle before it can be used again for a new sterilising process.The Steriliser has a thermal control to prevent it from overheating - this needs to reset. Wait 10 minutes for the Steriliser to cool down 2. The Steriliser may not be properly connected to the power supply.Check the plug is in the socket and the switch is turned on3. The Steriliser fuse may have failed.Replace the fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362. The Steriliser works but the Power Indicator Light does not illuminate.The Power Indicator Light may have blown and cannot be replaced. Call customer services on 01293 652500 for further information.<hr>Question:The Steriliser does not turn off or is taking longer than usualAnswer:&#xA0;1. The Steriliser Element may have a buildup of limescale.&#xA0;This will show as white and /or brown spots on the Steriliser (Element and Water Recess).Descale your Steriliser regularly, please see Descale section of the instruction manual. 2. You may have put too much water into the SteriliserEnsure you pour the correct amount of water into the Steriliser. Do not fill above the max mark.<hr>Question:Control dial is on &#x2018;0&#x2019; but the power indicator is illuminatedAnswer:&#xA0;Control dial has developed a faultStop using the product. Unplug and Call customer services on 01293 652500 for further information.<hr>Question:Why is there brown residue build up at the bottom of the water recess?Answer:1. This could be limescale.&#xA0;Descale the steriliser using the details in the manual. 2. This could be burnt milk residue.&#xA0;This occurs when bottles have not been pre washed. The bottles need to be washed in warm soapy water and rinsed thoroughly.<hr>Question:The Steriliser has a strange smell when I unpack itAnswer:Due to the freshness of the materials the Steriliser will produce a slight smell when you take it out of the box.This smell will soon disappear after you have unpacked your Steriliser. We also recommend that you complete one Sterilising process with empty baskets to remove any remaining dirt and smell.<hr>Question:My Steriliser has an unpleasant smell when in useAnswer:An unpleasant smell can occur when parts are not fully cleaned before placing into the Steriliser.Residue from milk and food may end up on the heating element when the bottles are placed in the Steriliser. The residue can cause an unpleasant smell when the Steriliser is heating up. To avoid this, always clean all parts before Sterilising.<hr>Question:Some water remains on the bottles after sterilisationAnswer:If you selected Sterilise or Sterilise and Quick Dry, the bottles will be left with some water residue.If you selected Sterilise or Sterilise and Quick Dry this is normal, if you would like fully dry bottles select Sterilise and Dry.1. The Steriliser Filter may need cleaning. Follow the filter cleaning instructions. 2. If you selected Sterilise and Dry, you may have over filled your Steriliser.&#xA0;Ensure you pour the correct amount of water (90ml) into the Steriliser. Do not fill above the max mark.<hr>

Steam Steriliser Support

Question:. The UV Steriliser does not turn on. Answer:. 1. The UV Steriliser may not be properly connected to the power supply. Check the plug is in the socket, the Power Cord is inserted into the Inlet and the switch is turned on. 2. The UV Sterilis

Question:The UV Steriliser does not turn onAnswer:&#xA0;1. The UV Steriliser may not be properly connected to the power supply.Check the plug is in the socket, the Power Cord is inserted into the Inlet and the switch is turned on. 2. The UV Steriliser plug fuse may have failed.Replace the plug fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362. 3. The UV Steriliser works but the Function Icons do not illuminate.The LED Light Bulb may have blown and cannot be replaced. Call customer services on 01293 652500 for further information.There is no illumination inside the UV Steriliser (Blue for UV, Red for Dry and Red and Blue for UV and Dry).The UV Bulbs may have blown, replace both Bulbs. Call customer services on 01293 652500 for further information. Check if UV-C bulbs are fitted, if a Bulb is not fitted call customer services on 01293 652500 for further information. 4. The Door has not been fully shut into placeEnsure that the Door is closed fully. The time display will spell out &apos;door&apos; if left open.<hr>Question:My items have not driedAnswer:&#xA0;1. The wrong function may have been used.Ensure you have pressed the Dry button only once or twice 2. The item is particularly wet or there are too many items inside and needs longerPut the item through a longer cycle, such as UV and Dry (pressed twice for 55 minutes). Put less items into the UV Steriliser, space items out for best results.<hr>Question:My items still smellAnswer:&#xA0;The wrong function may have been used.Use a UV and UV and Dry functions to deodorise or try using the dedicated deodorise function (press Dry 3 times). Pressing Dry once or twice will not deodorise.<hr>Question:My UV Steriliser smellsAnswer:&#xA0;1. The UV Steriliser may need deodorising.Use a UV and UV and Dry functions to deodorise or try using the dedicated deodorise function (press Dry 3 times). Pressing Dry once or twice will not deodorise. 2. The UV Steriliser may have had unclean items put inside.Wipe the interiors with a warm, damp cloth followed by wiping down with a dry cloth. Then run a UV and Dry function, selecting once for 35 minutes, to clean and deodorise the insides of the UV Steriliser.<hr>

UV Steriliser Support

Question:. My Baby Food Maker is not blending. Answer:. The Baby Food Maker works but is no longer blending effectively or has stopped blending. The blade assembly may have worn and can be replaced. Call customer services on 01293 652500 for further

Question:My Baby Food Maker is not blendingAnswer:&#xA0;The Baby Food Maker works but is no longer blending effectively or has stopped blending.The blade assembly may have worn and can be replaced. Call customer services on 01293 652500 for further information.<hr>Question:The Baby Food Maker does not turn onAnswer:&#xA0;1. The Baby Food Maker may not be properly connected to the power supplyCheck the plug is in the socket and the switch is turned on. 2. The Baby Food Maker fuse may have failed.Replace the fuse if necessary and check your residual current device (RCD). Never use the plug without the fuse cover fitted. Ensure replacement fuse is the same current value as the original. Replacement fuses are available and should be ASTA approved to BS1362 3. The Lid has not been fully locked into placeEnsure that the Lid is sitting correctly, and the interlock is fully engaged.<hr>Question:I cannot take the lid off the steaming basket after steamingAnswer:&#xA0;The heat of the food has caused the Lid to expand resulting in a tighter fit.This is normal. Wait for 5 minutes before removing the Lid. Hold the Steaming Basket under a cold tap for 2 minutes then remove the Lid. Do not pour water in the Steam Vent Hole.<hr>Question:The Baby Food Maker is taking longer than usual to steam cookAnswer:&#xA0;1. The Baby Food Maker may have a build-up of limescale. This will show as white and/or brown spots in the Blender Jar.Descale your Baby Food Maker regularly, please see Descale section. 2. You may have put too much water into the Blender JarEnsure you pour the correct amount of water into the Blender Jar. Do not fill above the max mark.<hr>Question:Control dial is on &#x2018;o&#x2019;, but the power indicator light is illuminatedAnswer:&#xA0;Control Dial has developed a fault.Stop using the product. Unplug and call customer services on 01293 652500 for further information.<hr>Question:The Baby Food Maker has a strange smell when I unpack itAnswer:Due to the newness of the materials the Baby Food Maker will produce a slight smell when you take it out of the box.This smell will soon disappear after you have unpacked your Baby Food Maker. We also recommend that you complete one steam cooking process with empty baskets to remove any remaining dirt and smell.<hr>Question:My Baby Food Maker has an unpleasant smell when in useAnswer:You many have food remnants trapped under the Seal or on the Blade.Ensure you fully clean your Baby Food Maker after each use.<hr>Question:My Baby Food Maker is beeping and the power indicator light is not illuminatedAnswer:The Power Indicator Light is off and the Control Dial is turned to Steam Cook Function after a steam cooking cycle and is beeping.Your Baby Food Maker has turned itself off at the end of the 30-minute steaming cycle (it should be beeping). Your Baby Food Maker is working as it should. Turn the Control Dial back to the &quot;O&quot; Position.<hr>Question:My Baby Food Maker is making a ticking sound when steamingAnswer:The Baby Food Maker makes a ticking sound when the hot plate is regulating its heat.Your Baby Food Maker is working correctly.<hr>Question:The Baby Food Maker power indicator light does not illuminateAnswer:The Power Indicator Light may have blown. Call customer services on 01293 652500 for further information.<hr>

Dualit Baby Support

Single Bottle Warmer Support

Double Bottle Warmer Support

Steam Steriliser Support

UV Steriliser Support

Baby Food Maker Support copy